Privacy Policy | Unicorn Simulations

General Information

Unicorn Simulations (referred to in this document as “Unicorn” “we” or “us”) is a limited company registered in England and Wales under company number 12181006.

We provide high quality simulation-based learning solutions, and specialise in insurance and financial services-based training days, courses and workshops. Our courses can be run in-house or find public courses available through our talented associates.

Your privacy is important to us, and therefore we want to be transparent about the way we process your personal information. This privacy notice explains how and why we process your personal information and the rights and control you have you have over it.

Here you can find details of our policies relating to the use of cookies on our website and associated products, as well as information we gather from you. If you do not agree to any of the terms laid out below, we urge you to cease use of our website and services with immediate effect. More information regarding the below can be obtained by contacting us.

What is personal information?

Personal data, or personal information, means any information about an individual from which that person can be identified.

Scope

This privacy notice applies where we are the data controller.

Where we are the data processor, your use of the services will be subject to the data controller’s privacy notice/policy and other related policies.

The data controller is responsible for providing you with ‘privacy information’ including the purposes for processing your personal data, the legal basis for doing so, and the retention periods for the personal data. You should contact the controller directly with any requests or queries wherever possible, including subject access, rectification, and erasure requests.

Are we the data processor or data controller?

We are the data controller where we obtain and process data provided to us directly from individuals who are acting on behalf of an organisation, either as a customer or potential customer (for example head of human resources responsible for training at an organisation). We are also the controller where you provide information via our company website, when signing up to mailing lists, email, telephone, requesting and using free trials of our products, interaction such as at trade shows and events. A data controller is an organisation that determines the purposes and means of processing personal data.

We are the data processor where our products and services are made available to you through an organisation (for example your employer) who are the data controller. That organisation will be the administrator of the products and services we are providing. A data processor only processes data on behalf of the controller where instructed to do so. As a processor we will process personal data provided to us by the controller, or the end-user of the controller.

Controller’s general contact details

Registered office and postal address: Unicorn Simulations, Second Floor, 27 Avenue Road, Bournemouth, BH2 5LS

Email: charlotte@unicornsimulations.com
Telephone: 07980000256

Data Protection Officer’s contact details

We have appointed a Data Protection Officer (DPO) to oversee compliance with this privacy notice. You can contact the DPO at charlotte@unicornsimulations.com. If you have any questions about this privacy notice or how we handle your personal information, please contact them. You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. If you have any questions about this privacy notice, please contact the DPO.

Data protection principles

We will comply with data protection law. This says that the personal information we hold about you must be:

Used lawfully, fairly and in a transparent way.
Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
Relevant to the purposes we have told you about and limited only to those purposes.
Accurate and kept up to date.
Kept only as long as necessary for the purposes we have told you about.
Kept securely.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We are committed to maintaining the highest levels of information security.

How we obtain your information

The personal data we process is provided to us directly by you in one or more of the following ways:

You have signed up to our mailing list via the company website
You have left a message using the contact form on the company website
You have requested a free trail of one of our products and services
You have made a complaint or enquiry to us
You have made an information request to us
You have contacted our helpdesk
You have contacted us via telephone, email, post or in person
You have used one of our products or services

Information we collect

We may collect the following information, either in person, by email, or using forms throughout our website and associated sites:

Name and job title
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
Information you provide to us when asking a question or for support purposes
IP address

Legal Basis for processing your information

We will only use your personal information when the law allows us to. We may use one of the following lawful basis to process your personal information:

Where processing is necessary for the performance of a contract to which you are a party
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

We do not generally rely on consent for a legal basis to process your personal data except for where we send you direct marketing communications.

Purposes for using your personal information

The table below sets out the purposes we use your personal data for and explains our legal basis for doing so.

Purpose Legal Basis

Registering you as a customer or potential customer. Performance of a contract.
Necessary for our legitimate interest.

Responding to your questions and queries Performance of a contract.
Necessary for our legitimate interest (answering the questions you have asked us and for us to provide information about our products and services.)

Manage our customer relationships including billing and Performance of a contract

payments, asking you to provide feedback, notifying you Necessary for our legitimate interest (allows us to keep

about changes to our terms and conditions or privacy information. receive payment for the products and services we provide,
keep our records updated and provide you with important information)
Necessary to comply with a legal obligation

To deliver the products and services that you’ve requested. Performance of a contract
Providing bespoke learning and content Necessary for our legitimate interest (providing the services
Games and apps and support you require and for us to provide products and
Training programs services to our customers)

Internal record keeping, maintaining our accounts, website, IT Necessary for our legitimate interest (Required for us to be

and security systems able to sell our products and services, run and operate as

business and keep it secure)

We may use your information to request feedback from you or to Performance of a contract

send you relevant marketing communications designed to Necessary for legitimate interest (Provide you with information

enhance your Unicorn Simulations experience. (You can opt out about the products and services you have purchased or are

of this process at any time by selecting the ‘Opt out/unsubscribe’ interested in and help us develop and grow as a business)

link on the communications you receive.)

Direct marketing purposes:
We may periodically send promotional emails about new

products, special offers or other information which we think

you may find interesting using the email address which you

have provided.
From time to time, we may also use your information to contact Consent

you for market research purposes. We may contact you by

email, phone, or mail. We may use the information to customise

the website according to your interests (you can find out more

about this in our Cookie Policy outlined below.)
You can opt out of this process at any time by selecting the

‘Opt out/unsubscribe’ link on the communications you receive.

Marketing

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by using the unsubscribe link at the bottom of these communications, writing to, or emailing us at charlotte@unicornsimulations.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you. If you would like a copy of the information held about you please submit your request to charlotte@unicornsimulations.com, or write to us at The Data Protection Officer, Amuzo, 27 Avenue Road, Bournemouth, BH2 5SL.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect. For more information see your rights in the section below.

Data Retention

Data retention is how long we will keep your personal information for. We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Please see “request erasure” in the section below if you would like us to delete your data.

Your Rights and Subject Access Requests (SAR Policy)

Under the GDPR an individual (Data Subject) has the right to obtain from the Data Protection Officer confirmation as to whether personal data concerning him or her is being processed. Where that is the case, by law you have the right to:

Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground.
Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
Request the transfer of certain parts of your personal information to another party.
Withdraw consent in the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

If a Subject Access Request is placed:

The Data Protection Officer must provide a copy of the personal data which it is processing (i.e. a copy of all the personal data about the Data Subject which it holds).

The Data Protection Officer is not allowed to charge a fee for the provision of information in response to a Subject Access Request. If the Data Subject requires further copies of the personal data, then the Data Protection Officer can charge a reasonable fee based on the administrative costs of providing the further copies.

Where the Data Subject makes the Subject Access Request by electronic means (and unless the Data Subject requests otherwise) the information is to be provided in a commonly used electronic form.

The Data Protection Officer must respond to a Subject Access Request within one month of receipt of the request.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, withdraw consent, or request that we transfer a copy of your personal information to another party, please contact charlotte@unicornsimulations.com

Sharing your information

We may share your information with external service providers who provide us with IT and administration systems and who only process the personal data on behalf of Unicorn for our purposes. We do not share information with external third parties for any other reason except where we are required to do so by law.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Changes to this privacy notice

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

Cookie Notice

In order for this site to work properly, we sometimes place small data files called cookies on your device.

What are cookies?

A cookie is a small text file saved on your computer or mobile device by a website when you visit https://www.unicornsimulations.com. The cookie enables the website to remember your actions and preferences such as login, language, font size and other display preferences to keep you from having to re-enter them on every visit to the website or when browsing from page to page.

How we use cookies

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

The cookies on this website are not used for any purpose other than those described here.

How to control cookies

You can block and/or delete cookies as you wish using your browser settings. You can delete all cookies that are already on your computer and you can set your browser to prevent them from being placed. By doing this you may have to manually adjust some preferences every time you visit www.unicornsimulations.com and some services and functionalities may not work.

You can disable cookies for this and any website you visit using controls built into your web browser.

You can use your web browser (e.g. Internet Explorer) to:

delete all cookies
block all cookies
allow all cookies
block third party cookies
clear all cookies when you close the browser
open a 'private browsing' session
install add-ons and plugins to extend browser functionality

You can find full guidance on how to disable or otherwise control cookies that are written to your computer by your web browser at the corresponding browser vendor websites:

More Information

Cookie Notice

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